Frequently Asked Questions
Please read our FAQ before sending us a message.
Our quote will include the shipping costs which is always through express shipping companies such as DHL & FedEx
We accept major credit cards, PayPal, and Bank Wire Transfer
We use express shipping through DHL or FedEx, it usually takes 3 to 5 business day to delivery your package. However, delivery times may vary based on your location but typically range from 5-14 business days. You will receive an estimated delivery date during checkout.
Usually 1 to 2 weeks but sometime more depending on the quantity. We will let you know the exact time one we receive your request.
Shopping is highly secure. We use encryption and follow strict data protection standards to ensure your personal information is safe.
After request a quote for one of the lanterns, you’ll receive an email with costs details. Once you approve it, we will make your lantern. Afterward, the item will be shipped, and we’ll send tracking information.
Yes, an invoice will be emailed to you after your order is confirmed, and it will also be available in your account dashboard.
Send us an email