Refund and Returns Policy

At Moroccan Lantern, we are committed to providing you with exceptional Handmade Moroccan Brass Lanterns that infuse warmth and elegance into your space. Your satisfaction is our priority, and we want to ensure a hassle-free shopping experience. Please review our return and refund policy to understand your rights and responsibilities when shopping with us.

Returns

If, for any reason, you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging.

Return Process

1. Contact Us: To initiate a return, please contact our customer support team at contact@moroccanlantern.com or call us at +212668911240. Provide your order number, the reason for the return, and any relevant information.
2. Return Authorization: Our customer support team will guide you through the return process and issue a return authorization if your request meets our criteria.
3. Return Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of your item.
4. Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. We will notify you of the status of your return.

Refunds

If your return is approved, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to be processed and reflected in your account.

Exclusions

Please note that the following items are not eligible for returns:

• Custom or personalized orders
• Items that have been damaged or altered after delivery
• Clearance or sale items

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately. We will work swiftly to resolve the issue, either by sending you a replacement item or issuing a refund, as appropriate.

Shipping Costs

Shipping costs, including return shipping fees, are non-refundable, except in cases where the return is due to our error or a defective product.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request. However, please note that orders for custom or personalized items cannot be canceled once production has begun.

Contact Us

If you have any questions or need further assistance regarding returns, refunds, or cancellations, please don’t hesitate to contact our customer support team at contact@moroccanlantern.com or call us at +212668911240. We are here to assist you in any way we can.

Thank you for choosing Moroccan Lanterns. We value your trust and are dedicated to providing you with exceptional products and service.