Shipping Policy
Welcome to Moroccan Lantern, your source for exquisite Handmade Moroccan Brass Lanterns. We take pride in delivering the warmth and mystique of Morocco to your doorstep. To ensure a seamless shopping experience, please familiarize yourself with our shipping policy.
Order Processing
All our Moroccan Brass Lanterns are meticulously crafted in Morocco, and tailored to your specific order. As a result, please allow approximately 2 weeks for our skilled artisans to handcraft and prepare your lantern for shipment. For wholesale orders, it might take more time, please contact us so we can give you the estimated time to complete your order. We understand the anticipation that comes with each order, and we assure you that the wait is well worth the craftsmanship and quality that await you.
Shipping Method
To deliver your lanterns with speed and reliability, we use DHL Express Shipping as our preferred shipping carrier. DHL is known for its efficient and secure international shipping services, ensuring that your order reaches you in a timely and secure manner.
Delivery Time
While we strive to provide you with the most accurate estimated delivery times, please note that the delivery time provided by the shipping carrier is an estimate. Factors such as customs clearance, international regulations, and unforeseen delays may affect the actual delivery date. Rest assured, we do our utmost to expedite the process and minimize any potential delays.
Customs Taxes and Duties
It’s important to know that customs taxes and duties are not included in our shipping costs. These charges, if applicable, are determined by your local customs authorities and must be paid by the receiver upon delivery in their respective countries. We recommend contacting your local customs office for specific information on potential duties and taxes related to your order.
Order Tracking
For your convenience, we provide tracking information once your order has been shipped. You will receive an email with the tracking details, allowing you to monitor the progress of your shipment.
Shipping Destinations
Moroccan Lanterns proudly serves customers in the United States and around the world. We are committed to delivering the beauty of Moroccan craftsmanship to your location, no matter where you are.
Shipping Rates
You will benefit from free shipping to your country.
Contact Us
If you have any questions or require assistance regarding your order’s shipment, please don’t hesitate to contact our dedicated customer support team at contact@moroccolantern.com or call us at +212668911240. We are here to assist you in any way we can.
Thank you for choosing Moroccan Lantern to illuminate your spaces with the enchanting allure of Moroccan Brass Lanterns. We look forward to serving you with exceptional craftsmanship and service.